FREQUENTLY ASKED QUESTIONS

Booking is easy! Simply click the 'Book Now' button on our website to access our online scheduling system through Vagaro. You can also call us directly at (859) 240-1316 to speak with our team.

For most services, we include a brief consultation at the start of your appointment. For significant changes like color corrections or major cuts, we recommend scheduling a separate consultation so we can properly assess your hair and discuss your goals.

Appointment length varies by service. Haircuts typically take 45-60 minutes, single-process color 1.5-2 hours, and highlights 2-3 hours. We'll give you an accurate time estimate when you book.

While we primarily work by appointment to ensure quality time with each client, we do our best to accommodate walk-ins when our schedule allows. Call ahead to check availability.

Yes! When booking online or by phone, you can select your preferred stylist. If you're new to the salon, our team can help match you with a stylist based on your needs and service type.

Yes! We offer comprehensive bridal packages that include trial sessions, day-of styling, and services for your entire bridal party. We also offer on-location styling for wedding parties. Contact us to create a custom package for your special day.

Absolutely! We welcome clients of all genders. Our stylists are experienced in all hair types and styles, from classic cuts to modern trends.

Yes, we love working with younger clients! Our patient stylists create a comfortable, fun experience for children of all ages.

Pricing varies based on the service, length and thickness of hair, and stylist level. For accurate pricing, we recommend booking a consultation or calling us directly. You can also view general pricing through our online booking system.

We kindly request 24-hour notice for cancellations or rescheduling. This allows us to offer the appointment time to other clients. Late cancellations or no-shows may be subject to a fee.

For certain services such as bridal appointments, color corrections, or new client appointments over a certain value, we may require a deposit to hold your appointment. This will be communicated at the time of booking.

We accept all major credit cards, debit cards, cash, and digital payments like Apple Pay and Google Pay. We also offer gift cards that can be purchased in-salon or online.

Your satisfaction is our priority. If you're not completely happy with your service, please contact us within 7 days and we'll work with you to make it right.